See below a list of frequently asked questions and our answers to them. Should you still have some questions, please feel free to contact us at any time.

Book

Pay

Ticket
 

Administrative
 

 
How do I make a booking?
 
Please go to www.moxtravel.com to book your flights.


What happens after I made the booking?
 
If you have selected to pay for your booking at your bank, please print the booking summary that includes instructions how to make your payment. Please click here for more information about the payment options we offer you. Please make the payment within the specified payment time limit, usually a few days after you made the booking. Once we have received your payment, we will issue your e-ticket within one working day and email.

If you have selected to pay for your booking with your credit card, your booking is confirmed immediately. We will issue your e-ticket immediately and send to you by email. In some cases we may need to ask you to fax us a copy of your credit card. This is to prevent fraudulent credit card transactions.


Do you sell tickets originating from Bangkok only?
 
Yes, at the moment we only sell tickets ex Bangkok. If you live upcountry, may we suggest you book your connecting flights to/from Bangkok directly with Thai Airways or Bangkok Airways.


How do I view my booking itinerary and check my booking status?
 
You will find your reservation code on your booking summary or your booking confirmation. You can you check the status of your booking by entering your booking code together with your last name in the Travel Tools section of our website.


Can I make an airline reservation for someone else?
 
Yes you can. However, you cannot use your credit card to make the payment. Please make use of our bank transfer payment option.


Do I need to reconfirm my flight before departure?
 
It is no longer required to reconfirm your flights with most airlines. However, the following airlines still require passengers to reconfirm flights 72 hours prior to departure:

Before the ticket is issued, can I change my travel dates?
 
Yes you can. As long as the ticket hasn't been issued yet you can change your travel dates as often as you want.

After the ticket is issued, can I change my travel dates?
 
It depends on the fare rules. Some fare rules allow you to change your itinerary for free, some will require you to pay a fee and some will not allow you to make any changes. If your itinerary is changeable, you may contact us or you may choose to contact your airline directly.


If I cancel my booking do I get the refund?
 
It depends on the fare rules. Some tickets are non-refundable. In case you ticket is refundable, the airline will usually charge a fee. We will deduct this fee from your original payment and transfer the remaining amount back to you. Please note that depending on the airline, refunds can take up to 3 months to process. Please note that partially unused tickets (e.g. you only want to cancel your return flight) can usually not be refunded.


How do I request a booking cancellation?
 
Please contact us as soon as you know that you need to cancel your booking. In case we have mailed paper tickets to you, you will have to send them back to us. We will then start the refund process.

Do you sell only air tickets? How about hotels?
 
Yes, we only sell air tickets. This is what we are good at. If you would like to book a hotel for your trip, there are many online hotel reservation websites. Shop around to get the best deal.

Do you sell travel insurance?
 
Not at the moment. You can but travel insurance online at www.nzi.co.th or with any other licensed travel insurance provider.

What is included in airfare?
 
Fares shown are for one adult, quoted in Thai Baht. Our booking engine will separately display any taxes and surcharges that you need to pay. The total amount includes all fares, takes and surcharges you are required to pay for your trip. Please note that some airports still require you to pay a departure tax in cash upon departure. These taxes are not included.


Do you charge service fees?
 
We do not charge any booking fee. However, these is a small surcharge if you wish to pay with your credit card.


What credit card can I use to pay for my booking?
 
We accept Visa and Mastercard credit cards only. We do not accept debit cards.


Is my credit card information safe?

 
Yes. We use the payment gateway of Kasikorn Bank. You will input your credit card details directly on the secure website of Kasikorn Bank. Nobody at Mox Travel will get to see your credit card details at any time. Kasikorn also supports Verified by Visa and Mastercard Securecode.


To which banks can I transfer my payment?
 

Can I transfer money from abroad?
 
Yes you can. Please click here for more information.


What are the methods of payment?
 
We offer you several ways to pay for your booking. Please check our Book & Pay pages for information about our payment options.

Can I come to your office and pay cash?

 
Yes you can. Just give us a call before you come. However, we do not accept credit cards in our office.

Do you issue e-tickets or paper tickets?
 
Whenever possible, we issue e-tickets. This is the most convenient option. However, some airlines still require paper tickets to be issued. In this case we will issue paper tickets and mail them to you. There is no extra charge for this.

When do I get my e-ticket?
 
Normally we are able to issue the ticket within one working after we have received your payment. Some tickets which need to be issued by the airline itself may take a little longer.

How do I get my ticket?
 
You will get your e-ticket by email. In case we need to issue paper tickets, you will receive them by mail.

What do I need to do once I have received the ticket?
 
Upon receiving your tickets, please check the accuracy of names and itinerary. If there is any problem, please contact us within 24 hours, otherwise Mox Travel cannot be made liable for any resulting damages.

What do the codes on my ticket mean?